Eight Aspects of Actions in Improvement Plans

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review

Process improvement planning and managing changes in general are highly complex and demanding activities. To establish an overview of recommended actions in such plans, we performed a thorough study of a comprehensive set of change strategy literature. For each author we extracted their main recommendations for action. The result was a list of recommendations for action containing 233 recommendations. Through analytic induction we identified eight generic aspects that managers, process consultants and change agents should consider when planning and executing changes and process improvements. In this paper we present and discuss the eight aspects. We provide some reflections on how these aspects could be used for inspiration, or as checklists, when designing action plans in practical change management situations. Finally, we relate the eight aspects to the values and principles in the SPI Manifesto and the guidelines for process improvement in ISO/IEC 33014.

Original languageEnglish
Title of host publicationSystems, Software and Services Process Improvement : 25th European Conference, EuroSPI 2018, Proceedings
Publication date2018
ISBN (Print)9783319979243
Publication statusPublished - 2018
Event25th European Conference on Systems, Software and Services Process Improvement, EuroSPI 2018 - Bilbao, Spain
Duration: 5 Sep 20187 Sep 2018


Conference25th European Conference on Systems, Software and Services Process Improvement, EuroSPI 2018
SeriesCommunications in Computer and Information Science

    Research areas

  • Action plans, Aspects of change, Change strategies, ISO/IEC 33014, Process improvement, SPI Manifesto

ID: 203942173