Eight Aspects of Actions in Improvement Plans

Research output: Chapter in Book/Report/Conference proceeding › Article in proceedings › Research › peer-review

Standard

Eight Aspects of Actions in Improvement Plans. / Carstensen, Peter H.; Vinter, Otto.

Systems, Software and Services Process Improvement: 25th European Conference, EuroSPI 2018, Proceedings. Springer, 2018. p. 147-158 (Communications in Computer and Information Science, Vol. 896).

Research output: Chapter in Book/Report/Conference proceeding › Article in proceedings › Research › peer-review

Harvard

Carstensen, PH & Vinter, O 2018, Eight Aspects of Actions in Improvement Plans. in Systems, Software and Services Process Improvement: 25th European Conference, EuroSPI 2018, Proceedings. Springer, Communications in Computer and Information Science, vol. 896, pp. 147-158, 25th European Conference on Systems, Software and Services Process Improvement, EuroSPI 2018, Bilbao, Spain, 05/09/2018. https://doi.org/10.1007/978-3-319-97925-0_12

APA

Carstensen, P. H., & Vinter, O. (2018). Eight Aspects of Actions in Improvement Plans. In Systems, Software and Services Process Improvement: 25th European Conference, EuroSPI 2018, Proceedings (pp. 147-158). Springer. Communications in Computer and Information Science Vol. 896 https://doi.org/10.1007/978-3-319-97925-0_12

Vancouver

Carstensen PH, Vinter O. Eight Aspects of Actions in Improvement Plans. In Systems, Software and Services Process Improvement: 25th European Conference, EuroSPI 2018, Proceedings. Springer. 2018. p. 147-158. (Communications in Computer and Information Science, Vol. 896). https://doi.org/10.1007/978-3-319-97925-0_12

Author

Carstensen, Peter H. ; Vinter, Otto. / Eight Aspects of Actions in Improvement Plans. Systems, Software and Services Process Improvement: 25th European Conference, EuroSPI 2018, Proceedings. Springer, 2018. pp. 147-158 (Communications in Computer and Information Science, Vol. 896).

Bibtex

@inproceedings{30337aa4e2b04c799f01dbb3827a2055,
title = "Eight Aspects of Actions in Improvement Plans",
abstract = "Process improvement planning and managing changes in general are highly complex and demanding activities. To establish an overview of recommended actions in such plans, we performed a thorough study of a comprehensive set of change strategy literature. For each author we extracted their main recommendations for action. The result was a list of recommendations for action containing 233 recommendations. Through analytic induction we identified eight generic aspects that managers, process consultants and change agents should consider when planning and executing changes and process improvements. In this paper we present and discuss the eight aspects. We provide some reflections on how these aspects could be used for inspiration, or as checklists, when designing action plans in practical change management situations. Finally, we relate the eight aspects to the values and principles in the SPI Manifesto and the guidelines for process improvement in ISO/IEC 33014.",
keywords = "Action plans, Aspects of change, Change strategies, ISO/IEC 33014, Process improvement, SPI Manifesto",
author = "Carstensen, {Peter H.} and Otto Vinter",
year = "2018",
doi = "10.1007/978-3-319-97925-0_12",
language = "English",
isbn = "9783319979243",
series = "Communications in Computer and Information Science",
publisher = "Springer",
pages = "147--158",
booktitle = "Systems, Software and Services Process Improvement",
address = "Switzerland",
note = "25th European Conference on Systems, Software and Services Process Improvement, EuroSPI 2018 ; Conference date: 05-09-2018 Through 07-09-2018",

}

RIS

TY - GEN

T1 - Eight Aspects of Actions in Improvement Plans

AU - Carstensen, Peter H.

AU - Vinter, Otto

PY - 2018

Y1 - 2018

N2 - Process improvement planning and managing changes in general are highly complex and demanding activities. To establish an overview of recommended actions in such plans, we performed a thorough study of a comprehensive set of change strategy literature. For each author we extracted their main recommendations for action. The result was a list of recommendations for action containing 233 recommendations. Through analytic induction we identified eight generic aspects that managers, process consultants and change agents should consider when planning and executing changes and process improvements. In this paper we present and discuss the eight aspects. We provide some reflections on how these aspects could be used for inspiration, or as checklists, when designing action plans in practical change management situations. Finally, we relate the eight aspects to the values and principles in the SPI Manifesto and the guidelines for process improvement in ISO/IEC 33014.

AB - Process improvement planning and managing changes in general are highly complex and demanding activities. To establish an overview of recommended actions in such plans, we performed a thorough study of a comprehensive set of change strategy literature. For each author we extracted their main recommendations for action. The result was a list of recommendations for action containing 233 recommendations. Through analytic induction we identified eight generic aspects that managers, process consultants and change agents should consider when planning and executing changes and process improvements. In this paper we present and discuss the eight aspects. We provide some reflections on how these aspects could be used for inspiration, or as checklists, when designing action plans in practical change management situations. Finally, we relate the eight aspects to the values and principles in the SPI Manifesto and the guidelines for process improvement in ISO/IEC 33014.

KW - Action plans

KW - Aspects of change

KW - Change strategies

KW - ISO/IEC 33014

KW - Process improvement

KW - SPI Manifesto

UR - http://www.scopus.com/inward/record.url?scp=85053162494&partnerID=8YFLogxK

U2 - 10.1007/978-3-319-97925-0_12

DO - 10.1007/978-3-319-97925-0_12

M3 - Article in proceedings

AN - SCOPUS:85053162494

SN - 9783319979243

T3 - Communications in Computer and Information Science

SP - 147

EP - 158

BT - Systems, Software and Services Process Improvement

PB - Springer

T2 - 25th European Conference on Systems, Software and Services Process Improvement, EuroSPI 2018

Y2 - 5 September 2018 through 7 September 2018

ER -

ID: 203942173