Camilla Bank Friis
My research is driven by an interest in improving the sociological explanation of why conflict and violent interactions unfold, with a particular focus on violence and aggression against frontline staff. In my work, I use microsociological theory to study the interactional dynamics of status, motivation, and emotions in conflict situations. I specialize in using BWC and CCTV footage to conduct systematic qualitative and quantitative analysis of face-to-face interaction. I am proficient in combining data sources and methods, in particular observational and interview data.
Work-related threats and violence at residential care institutions: A systematic analysis of conflict behavior and risk factors
Staff in residential care institutions are in increased risk of being exposed to violence and threats at work. The purpose of the project is to examine risk behavior in conflict situations to create preventive measures to minimize violence and threats against employees at residential care institutions for adolescent. Based on detailed analysis of 150 conflict situations, the project aims to identify situational risk factors and behaviors that escalate and de-escalate conflicts between staff and residents at different types of residential care institutions for adolsescents.
Project period: 2022-2024
PI: Lasse Suonperä Liebst
Co-PI: Camilla Bank Friis
Do body-worn cameras reduce the risk of workplace victimization? A randomized con-trolled trial study on ticket inspectors in public transport
The project aims to pilot and test the feasibility of a randomized controlled field experiment that has the potential to provide a solid answer to the following question: Do body-worn cameras (BWCs) for employees engaging in regular customer interaction prevent employee victimizations? This question is a major concern for employees and employers across the world considering implementing BWCs in the workplace. The study will test the feasibility of randomizing the use of ten BWCs in the natural context of ticket inspection and examine the qualitative components of how a BWC intervention can be implemented in practice.
Project period: 2022-2023
PI: Lasse Suonperä Liebst
Grant: Crown Princess Mary Center, KU
Former project: Reduction of threats and violence through systematic analysis of conflict behavior among prison officers and ticket inspectors
In my PhD project, I study conflicts between ticket inspectors and citizens with a focus on how different social and symbolic factors shape the actual confrontations between the parties. The project is based on body-worn camera footage of conflict encounters and interviews with the inspectors to examine the dynamics and context of the conflicts. The video data give access to a systematic and detailed examination of the verbal and nonverbal actions as they unfold in conflicts between inspectors and passengers.
Title of the dissertation: Ticket Inspection In Action. Managing Impressions, Status, and Emotions in Contested Everyday Encounters
Project period: 2019-2021
Supervisor and PI: Marie Rosenkrantz Lindegaard
Co-supervisor: Lasse Suonpëra Liebst
Grants: Arbejdsmiljøfoskningsfonden, Danmarks Frie Forskningsfond
Click here to see my research groups' other projects on our website.
Primary fields of research
Video analysis, Conflict and violence, Microsociology, Emotion sociology, Workplace violence