Still Creepy After All These Years:The Normalization of Affective Discomfort in App Use
Research output: Chapter in Book/Report/Conference proceeding › Article in proceedings › Research › peer-review
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Still Creepy After All These Years:The Normalization of Affective Discomfort in App Use. / Seberger, John S.; Shklovski, Irina; Swiatek, Emily; Patil, Sameer.
CHI 2022 - Proceedings of the 2022 CHI Conference on Human Factors in Computing Systems. Association for Computing Machinery, 2022. 159.Research output: Chapter in Book/Report/Conference proceeding › Article in proceedings › Research › peer-review
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TY - GEN
T1 - Still Creepy After All These Years:The Normalization of Affective Discomfort in App Use
AU - Seberger, John S.
AU - Shklovski, Irina
AU - Swiatek, Emily
AU - Patil, Sameer
N1 - Publisher Copyright: © 2022 Owner/Author.
PY - 2022
Y1 - 2022
N2 - It is not well understood why people continue to use privacy-invasive apps they consider creepy. We conducted a scenario-based study (n = 751) to investigate how the intention to use an app is influenced by affective perceptions and privacy concerns. We show that creepiness is one facet of affective discomfort, which is becoming normalized in app use. We found that affective discomfort can be negatively associated with the intention to use a privacy-invasive app. However, the influence is mitigated by other factors, including data literacy, views regarding app data practices, and ambiguity of the privacy threat. Our findings motivate a focus on affective discomfort when designing user experiences related to privacy-invasive data practices. Treating affective discomfort as a fundamental aspect of user experience requires scaling beyond the point where the thumb meets the screen and accounting for entrenched data practices and the sociotechnical landscape within which the practices are embedded.
AB - It is not well understood why people continue to use privacy-invasive apps they consider creepy. We conducted a scenario-based study (n = 751) to investigate how the intention to use an app is influenced by affective perceptions and privacy concerns. We show that creepiness is one facet of affective discomfort, which is becoming normalized in app use. We found that affective discomfort can be negatively associated with the intention to use a privacy-invasive app. However, the influence is mitigated by other factors, including data literacy, views regarding app data practices, and ambiguity of the privacy threat. Our findings motivate a focus on affective discomfort when designing user experiences related to privacy-invasive data practices. Treating affective discomfort as a fundamental aspect of user experience requires scaling beyond the point where the thumb meets the screen and accounting for entrenched data practices and the sociotechnical landscape within which the practices are embedded.
KW - affect
KW - affective discomfort
KW - creepiness
KW - creepy
KW - data practices
KW - mobile apps
KW - privacy
KW - privacy paradox
UR - http://www.scopus.com/inward/record.url?scp=85130585911&partnerID=8YFLogxK
U2 - 10.1145/3491102.3502112
DO - 10.1145/3491102.3502112
M3 - Article in proceedings
AN - SCOPUS:85130585911
BT - CHI 2022 - Proceedings of the 2022 CHI Conference on Human Factors in Computing Systems
PB - Association for Computing Machinery
T2 - 2022 CHI Conference on Human Factors in Computing Systems, CHI 2022
Y2 - 30 April 2022 through 5 May 2022
ER -
ID: 309125000