Stress lavorativo, disturbi psichici minori e indice di capacità di lavoro negli addetti al call center di un'azienda italiana
Research output: Contribution to journal › Journal article › Research › peer-review
To test three hypotheses in an Italian sample of call center workers: higher levels of perceived work stress are associated with more frequent common mental disorders (GHQ-12) and a lower Work Ability Index; combining the Job Strain (JS) and Effort/Reward Imbalance (ERI) models increases explained variance in health over and above either model when applied separately; compared with outbound operators, inbound call handlers are expected to report a lower health status,which is due to a more intense exposure to task-related work stress factors in the latter.
Translated title of the contribution | Work stress, common mental disorders and Work Ability Index among call center workers of an Italian company |
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Original language | Italian |
Journal | Epidemiologia e prevenzione |
Volume | 37 |
Issue number | 1 |
Pages (from-to) | 17-28 |
Number of pages | 12 |
ISSN | 1120-9763 |
Publication status | Published - 2013 |
Externally published | Yes |
ID: 93542887