Making Sense of Electronic Communication in an Organizational Context
Research output: Chapter in Book/Report/Conference proceeding › Article in proceedings › Research › peer-review
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Making Sense of Electronic Communication in an Organizational Context. / Bansler, Jørgen P.; Havn, Erling C.
Proceedings of Group '03. 2003. p. 135-143.Research output: Chapter in Book/Report/Conference proceeding › Article in proceedings › Research › peer-review
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TY - GEN
T1 - Making Sense of Electronic Communication in an Organizational Context
AU - Bansler, Jørgen P.
AU - Havn, Erling C.
PY - 2003
Y1 - 2003
N2 - This study analyzes how a group of ‘mediators’ in a large, multinational company adapted a computer-mediated communication technology (a ‘virtual workspace’) to the local organizational context (and vice versa) by modifying features of the technology, providing ongoing support for users, and promoting appropriate conventions of use. Our findings corroborate earlier research on technology-use mediation, which suggests that such mediators can exert considerable influence on how a particular technology will be established and used in an organization. However, this study also indicates that the process of technology-use mediation is more complex and indeterminate than earlier literature suggests. In particular, we want to draw attention to the fact that advanced computer-mediated communication technologies are equivocal and that technology-use mediation consequently requires ongoing sensemaking.
AB - This study analyzes how a group of ‘mediators’ in a large, multinational company adapted a computer-mediated communication technology (a ‘virtual workspace’) to the local organizational context (and vice versa) by modifying features of the technology, providing ongoing support for users, and promoting appropriate conventions of use. Our findings corroborate earlier research on technology-use mediation, which suggests that such mediators can exert considerable influence on how a particular technology will be established and used in an organization. However, this study also indicates that the process of technology-use mediation is more complex and indeterminate than earlier literature suggests. In particular, we want to draw attention to the fact that advanced computer-mediated communication technologies are equivocal and that technology-use mediation consequently requires ongoing sensemaking.
M3 - Article in proceedings
SN - 1-58113-693-5
SP - 135
EP - 143
BT - Proceedings of Group '03
ER -
ID: 81388440