Children’s experiences texting with a child helpline

Research output: Contribution to journalJournal articleResearchpeer-review

Torben Bechmann Jensen, Trine Natasja Sindahl, Jasmin Wistoft

We explore how children experienced texting with a child helpline, based on 724 qualitative responses representing 586 individual SMS counselling sessions. The data were collected through a questionnaire distributed immediately after receiving counselling and two weeks later. The children expressed the importance of feeling listened to and accepted by the counsellor, gaining new perspectives or developing a plan of action. They also emphasised the importance of the counsellors being sensitive to their readiness for change by providing advice and directives when needed and a listening ear when that was preferred. Only a few comments concerned the medium of texting itself, indicating that the sense of psychological closeness can move the technology to the background and outside one’s awareness.

Original languageEnglish
JournalBritish Journal of Guidance and Counselling
Publication statusE-pub ahead of print - 2019

    Research areas

  • child helpline, mediated counselling, SMS, Texting, youth

ID: 203977999